Website Backup Support

Find the answer you need to easily backup or restore your website.

Backup Support

Knowledge Base & Customer Support

All of our expert support is based in the U.S. We provide solutions with gold standard service. Do not hesitate to contact us if you have any issues and experience our world class service for yourself.

Call or email us with any questions, we are happy to help! You can also browse the convenient support guides for quick answers too.

Backups

Check File Permissions

All website files have access permissions that tell the hosting server how to deal with requests to access the files. If your backup error says to check your website file permissions, then you will need to do this via your website Cpanel...

Immediate Backup

Website Backup Bot gives you the ability to run backups whenever you want using the immediate backup feature. Follow the steps below to create an immediate backup of your website or database: From the WebsiteBackupBot.com menu, click the "Login" link and login to your...

Download Backups

You can download website backup zip files locally to your PC. Backup zip files are protected with a password for your security. Follow the steps below to download a backup zip file: From the WebsiteBackupBot.com menu, click the "Login" link and login to your...

View/Edit Backup Schedule

Backups are created and deleted automatically with use of backup schedules. Multiple schedules can be created for a single project/website. To view or edit when a backup is created or deleted for a website or database, follow the steps below: From the...

View All Backup Files

The backup files are stored by date and automatically delete based on your schedule settings. To view all backup files for a website or database, follow the steps below: From the WebsiteBackupBot.com menu, click the "Login" link and login to your account.The...

Whitelist MySQL IPs For DB Connection

To connect to a database (DB), you may need to whitelist and authorize our IP to allow the database remote connection. If you are having trouble connecting to your MySQL database, then your hosting provider may be blocking our IP connection. Follow the steps below to...

Backup A Database (MySQL & MS SQL)

Create a database backup schedule and automatically backup a MySQL or MSSQL database. Backups are secure and automated. Follow the steps below to schedule automatic backups: IMPORTANT: Our external IP addresses for backups is 23.23.60.225 - You may...

Backup a Website

Create a website backup schedule and automatically backup your website. Backups are secure and automated. It will backup the entire cPanel which can include the emails too. Check out our video tutorial or follow the steps below to schedule automatic backups:...

Billing And Accounts

Downgrade/Upgrade Account (Change Storage Limit)

You can upgrade or downgrade your billing account at any time. This will adjust your current storage limit for storing your backups. Each subscription plan has different amounts of storage space. To adjust your current plan, follow the steps below From the...

Account & Billing Questions

We are here to help! If you have any questions aboutÂ how to use WebsiteBackupBot.com or if you have billing concerns, you can find most answers in theÂ SupportÂ pages. If you do not find a solution, please feel free toÂ email us...

Update/Add Billing Information

Follow the steps below to access and update your billing information of your account. This information is required for paid accounts, but not for the "free trial" offer. However, once your "free trial" period has ended, you will be required to upgrade to a paid...

Create A New User Account (Open An Account)

Follow these steps to open a new user account. You can open a "Free Trial" account or a paid account, the choice is yours. Check out our video tutorial or follow the steps below: https://www.youtube.com/embed/93jr4XiMj-0 From the websitebackupbot.com homepage, click...

Cancel Service

Please be advised that if you cancel your service, all backups in your account will be deleted. Once your account has been cancelled the backup deletion cannot be undone. Before cancelling the account, please be sure to manually download any backup files you...

Restores

Restore A Database Backup

Database backups can easily be restored using Website Backup Bot! Because robots are superioir. Depending on the size of your backup file, the restore may take several hours. To restore a database backup, follow the steps below: Note: A restore will...

Restore A Website Backup

Website backups can easily be restored using Website Backup Bot! You may restore an entire backup or only restore specific files or folders. Depending on the size of your backup file, the restore may take several hours. To restore a website backup, follow the steps...

FAQs

Why Backup my Website?

Every with computer, has probably heard about the importance of regularly backing up your computer hard drive in case something were to happen to your machine. It is something that also holds true for blogs, and websites. Websites threats are quite real, and having a...

Who Has Access To My Backups?

Your backups can only be accessed by your account or by a system admin from Website Backup Bot. Our employees are prohibited from viewing your backups and their content. Under the rare circumstance that a system admin needs to access your account, they are not able to...

Are My Backups Safe And Secure?

All backup files use double-threat protection with encrypting and password protection. All backup files.are stored securely on Amazon AWS servers (S3) for ultimate protection and privacy. Additionaly, Amazon S3 itself has its own robust security policy of its own....